Support

We aim at ensuring your mobility

We will ensure that you never stop moving

The after-sales support we provide ensures impeccable experience of our clients. We offer:

  • delivery of standard spare parts around Europe within 48 hours;
  • prompt professional technical consultations;
  • mobile technical assistance team for emergency response;
  • 24/7 call centre for placements of orders;
  • possibility to extend the warranty period from 2 to 5 years;
  • electric circuit and elements catalogue;
  • detailed user manuals.

24/7 support

+370 52 177 177

Our operators speak English, Russian and Lithuanian

During more than 15 years of successful operation we created a wide network of representatives in 18 countries. Our only condition is that they must be the true fans of buses and professionals in their field. The representative not only perform the role of dealers, but also other important functions:

  • Explore individual customer needs in order to offer a suitable product;
  • Register new buses on behalf of customers;
  • Select and train local partners to ensure their readiness to provide prompt assistance;
  • Administration of warranty and post-warranty maintenance;
  • Order and delivery of spare parts;
  • Provision of technical consultations to customers;
  • Whenever required, provide a replacement bus or rent a bus.

Our representatives are our eyes and hands in the separate markets, allowing us to understand better the customer needs and offer them products and services that best meet their expectations.

More than 20 service points in Europe. Find the closest one.

Sales representatives in Germany:
Support in Germany:
Sales representatives in Finland:
Support in Finland:
Willehteen Bussihuolto Oy
Koritie 2,
15540, Villähde, Finland
+358947922631
korjaamo@wbh.fi
www.wbh.fi
Sales representatives in Sweden:
Support in Sweden:
Sales representatives in Austria:
Sales representatives in Switzerland:
Sales representatives in Israel:
Support in Israel:
Sales representatives in France:
+33640371207
contact@bgmotor.fr
www.bgmotor.fr
Support in France:
+33640371207
contact@bgmotor.fr
www.bgmotor.fr
Sales representatives in Great Britain:
Support in Great Britain:
+353579333070
ian.edgerton@evmdirect.co.uk
www.evmdirect.co.uk
Sales representatives in Ireland:
+448455205160
sales@evmdirect.co.uk
www.evmdirect.co.uk
Support in Ireland:
+353579333070
ian.edgerton@evmdirect.co.uk
www.evmdirect.co.uk
Sales representatives in Croatia:
+38598446691
hrvoje.glavas@autohrvatska.hr
www.autohrvatska.hr
Support in Croatia:
+38598446691
hrvoje.glavas@autohrvatska.hr
www.autohrvatska.hr
Sales representatives in Italy:
+393316278223
valletrudolph@gmail.com
Support in Italy:
+393316278223
valletrudolph@gmail.com
Sales representatives in Norway:
+4795099001
salg@altasnorge.no
http://www.altasnorge.no/
+4747711485
jon.rist@mercedes-benz.no
www.bos.no
Support in Norway:
+4795496000
salg@altasnorge.no
www.westrum.no
+4767926000
jon.rist@mercedes-benz.no
www.bos.no
Sales representatives in Bulgaria:
+359894915555
lubo.stanislavov@automotive.bg
Sales representatives in Iceland:
Bílaumboðið Askja ehf
Krókhálsi 11, 110
Reykjavík, Iceland
+3545902100
atvinnubilar@askja.is
http://www.askja.is
Support in Iceland:
Bílaumboðið Askja ehf
Krókhálsi 11, 110
Reykjavík, Iceland
+3545902100
atvinnubilar@askja.is
http://www.askja.is
Sales representatives in Lithuania:
+37052404000
info@altas-auto.lt
www.altas-auto.lt
Support in Lithuania:
+37052177177
support@altas-auto.lt
www.altas-auto.lt